Shipping policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed. Orders are not usually processed or shipped on weekends or public holidays.
Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Shipping & Delivery Times
Standard delivery usually takes approximately 7–14 business days from the date your order is shipped. Please keep in mind that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Delayed Orders
If your order has not arrived within the expected delivery timeframe:
- Check your shipping confirmation email and tracking information.
- Allow a few additional business days, as carrier scans and deliveries can occasionally be delayed.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed.
Lost or Damaged Packages
If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at [your customer service email] with your order number and any relevant tracking information. We’ll work with you and, where appropriate, the shipping carrier to investigate.
We appreciate your patience and thank you for shopping with us!